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  • Conflict Management Within the Workplace
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  • Course data
    Welcome
    Information
    Important Notices
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    Learner Discussion Forum
    Welcome Dialogue
    Introduction
    Video: Conflict Management Within the Workplace Introduction
    Presentation: Conflict Management Within the Workplace Introduction
    Handout: Conflict Management Within the Workplace
    Module 1: Describe the main sources of conflict
    1.1(a) Video: Define conflict
    1.1(b) Presentation: Define conflict
    1.2(a) Video: Categories of conflict with possible sources of conflict
    1.2(b) Presentation: Categories of conflict with possible sources of conflict
    1.3(a) Video: How to deal with conflict
    1.3(b) Presentation: How to deal with conflict
    1.4(a) Video: Manage unfair discrimination and discriminatory practices in the workplace
    1.4(b) Presentation: Manage unfair discrimination and discriminatory practices in the workplace
    1.5(a) Video: Discuss the positive and negative characteristics of conflict
    1.5(b) Presentation: Discuss the positive and negative characteristics of conflict
    1.6(a) Video: Explain organisational conflict modes
    1.6(b) Presentation: Explain organisational conflict modes
    1.7(a) Video: Use transactional analysis to describe interpersonal conflict
    1.7(b) Presentation: Use transactional analysis to describe interpersonal conflict
    Module 2: Explain appropriate techniques in conflict management
    2.1(a) Video: Appropriate techniques in conflict management
    2.1(b) Presentation: Appropriate techniques in conflict management
    2.2(a) Video: Steps to manage conflict
    2.2(b) Presentation: Steps to manage conflict
    2.3(a) Video: Route from conflict towards resolution
    2.3(b) Presentation: Route from conflict towards resolution
    Module 3: Describe organisational strategies to manage conflict
    3.1(a) Video: Strategies to resolve conflict
    3.1(b) Presentation: Strategies to resolve conflict
    3.2(a) Video: Organisational conflict resolution policies; procedures and action plans
    3.2(b) Presentation: Organisational conflict resolution policies; procedures and action plans
    Module 4: Explain the attributes of an effective conflict manager
    4.1(a) Video: Personal attributes and skills of an effective conflict manager
    4.1(b) Presentation: Personal attributes and skills of an effective conflict manager
    4.2(a) Video: Unconscious internal process that drive human behaviour
    4.2(b) Presentation: Unconscious internal process that drive human behaviour
    4.3(a) Video: Five steps to build professional relationships once conflict has been resolved
    4.3(b) Presentation: Five steps to build professional relationships once conflict has been resolved
    Quiz: Time to test your knowledge
    Quiz: Time to test your knowledge
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    Conflict Management Within the Workplace

    Skill Level: Beginner

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